ITAM · SAM · Discovery · Lifecycle · ITAD

ITAM FAQ

Straight answers to the questions executives ask about IT asset management — what ITAM means, ITAM vs SAM, asset discovery, the ITAM lifecycle, secure ITAD and asset recovery.

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ITAM basics

Asset discovery & inventory

The ITAM lifecycle

ITAD, data security & asset recovery

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ITAM FAQ

ITAM basics

What is ITAM? What does ITAM mean?

What is the difference between ITAM and SAM?

What is the difference between ITAM and HAM?

Why do organisations struggle with ITAM?

Asset discovery & inventory

What is IT asset discovery?

Why is discovery the first step of an ITAM programme?

How often should IT assets be audited or re-discovered?

What should an IT asset register contain?

The ITAM lifecycle

What is the IT asset lifecycle?

What does the ITAM lifecycle manage?

How long should we keep an IT asset before refreshing it?

ITAD, data security & asset recovery

What is ITAD and why does it matter?

Is asset recovery the same as ITAD?

How is data sanitised on retired devices, and what proof do we get?

Who benefits financially from asset recovery?

Working with us

How do we start an ITAM programme?

Which regions do you serve?

Do you replace our ITSM or asset-management tools?

Ask your own ITAM question